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Help Centre

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Browse our convenient Help Centre for assistance with your windows, doors or exterior products.


Contact Support

Do you have concerns or a problem with your window, door, or another installation? Connect with our friendly support staff and we'll help you.

(709) 753-7640 E-mail Support

Installation Guides

Many people opt to install their windows themselves. If you do choose to do this, please follow our Installation Guidelines to ensure you don't void your window warranty.

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Warranty

We believe our product is the best choice for your home. So we back it up to give you peace of mind.

Our Warranty Prior to 2001

Request a Service Call

*Please allow 6-10 business days for the service work to be completed.

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Care and Maintenance

Get the Most Out of Your Window

Our Annual maintenance suggestions and tips will help you get the longest life, functionality and best quality possible from your windows.

Frequently Asked Questions

Frequently Asked Questions

Do you have questions or concerns? We may have the answers here for you.

What are egress requirements?

What is Egress Code?

Egress code is the national building code for window requirements, which will allow means of escape in case of fire or emergency. The minimum requirement is 380mm or 15" in width and height and must provide an unobstructed opening with an area not less than .35 M² = 543 IN².

Are you renovating, trying to sell, or purchasing a home and need a bedroom window to meet egress code? If you are, chances are you're pretty frustrated, and we at Weather Shore Windows feel your pain! Regulations have changed throughout the years, and something that met egress code 10-20 years ago probably doesn't meet egress code now.

 

Want some good news?

You still have options with us here at Weather shore:

 

1. Purchase a window today with Egress Hinges

​​Egress Hinges offer wider opening space than our typical standard hinges

 

​​2. ​Purchase an off-set window

​​Here at Weather Shore we can custom manufacture an off-set window that can meet egress code.​​

An off-set window is often used when the original window is wide enough to contain two sections. In an off-set, one section of the window will be made larger to increase opening space, while the adjacent section will be fixed.

 

3. Enlarge your current window by cutting down

Typically, the width of your current window may meet the required 15", but in order to get egress code you may have to enlarge your window. The best way to do this is to cut down and enlarge the height of your window. This is the most efficient way to meet egress code because you will not have to change the current headers in your home.

 

Let Us Help

Why worry about getting an egress code window? Leave it with us and our installation specialists will make this current problem history!

If you still have some questions or concerns regarding egress code, then contact us! Our sales team will be more than happy to offer you the best advice based on your specific situation.

What are Low E & Argon Gas? Should I use this in my windows?

Low E

Low E is a metallic coating applied to one side of the glass surface. When applied to a seal unit it has many advantages;

  1. Low E reflects long wave heat radiation back into your home (keeping heat in) while allowing short wave(solar) heat radiation to enter. This allows your home to be cooler in summer and warmer in the winter.
  2. It reduces ultraviolet as much as 55%
  3. Helps to prevent fading of furniture and furnishings.
  4. Double glazed units made with Low-E offer the same advantages as triple glazed samples but reduce the weight of the sealed unit by 1/3.
  5.  

    Argon Gas

    When the air space between the two panes is filled with argon gas heat loss is reduced and energy efficiency is improved. This is due to the fact that the thermal conductivity of this inert gas is lower than air.

Would it be cheaper to use custom windows for a retrofit project?

Yes. The cost to customize your windows is small compared to the cost of labour needed to adjust an existing opening to fit a standard size window.

Build & Price

 

Build & Price

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